Keys & Lockouts

Frequently asked questions regarding keys and lockouts:

I’ve lost my student ID/bedroom key. What do I do?

For bedroom keys, you will be given your courtesy key as a replacement and your student account will be billed $65.

For lost IDs, you will be given a temporary keycard, but will need to contact Campus Card Services to obtain a new ID card. Once you have your new ID, reach out to the HI Staff during business hours to have it encoded.

What happens if I get locked out?

If you are a resident of PCW, the HI Office is available to assist you with lockouts during business hours, Monday-Friday 8 a.m. to 9 p.m. and Saturday-Sunday 8 a.m.. to 4 p.m. If you need assistance outside of business hours, please call the HDH Fix It Line at (858) 534-2600.

I’m moving out early, what do I do with my keys?

You can drop your bedroom key in the designated Key Drop slot in the mailroom. If you have a e-lock key card separate from your Student ID, please include this with the key drop.