Hospitality Information (HI)
The Hospitality & Conference Services (HCS) team works closely in partnership with Residential Life offices to create a welcoming and memorable experience for all UC San Diego residents and visitors. Through four Hospitality Information (HI) Desks located across campus, the team provides essential support, including key distribution, lock outs, and mail/package services.
Throughout the year, the Hospitality and Conference Services team manages over 300 meetings and events, offering comprehensive venue booking, registration, and equipment support. Visit the Hospitality & Conference Services venues page to learn more.
During the summer, the HI Desks switch gears to assist with large-scale conferences, coordinating everything from housing, dining, and classroom space. Learn more about hosting a summer conference at UC San Diego!
Hospitality Information Desk and Package Room
Email: hospitalityinformation@ucsd.edu
North Torrey Pines HI Desk - (858) 246-4634
- Tapestry Building, 1st floor, across the street from Sixth Market
Theatre District HI Desk - (858) 822-6522
- Survivance Building, 1st floor
Pepper Canyon West HI Desk - (858) 822-3817
- Rya Building, 1st floor, North Welcome Lounge
Ridge Walk North HI Desk - (858) 822-6111
- Coalition Building, Floor B1
Mailing Address
To receive mail and packages use this address format:
[NAME]
9450 Gilman St
[ASSIGNED PO BOX #]
La Jolla, 92092
Academic Year - Hours of Operation for all HI Desks
- Monday - Friday 8:00a.m - 9:00p.m.
- Saturday and Sunday 8:00 a.m. - 4:00 p.m.
Note: The HI Desk observes University acknowledged holidays. Please see office signage for modified hours or closures.
Package Pick- Up
Packages and parcels can be picked up during business hours 7 days a week. You will be notified via email from Student Mail Services that your package is at HI Desk.
Please be prepared to show campus ID or some other form of photo verification, along with your mailbox number.
If you have not received an email from Student Mail Services, your package is not ready to be picked up.
SCL “Shipment Tracking Tool”
Residents can use this portal to track packages that have been scanned and received by Student Mail Services. Use your Single Sign-On credentials to log into and track packages. Please note that it takes 1-2 business days for packages to appear.
Lock Out Assistance
- If you are a resident of one of communities where a HI Desk is located, our team is available to assist you with lockouts during business hours.
- Visit your respective HI Desk location for assistance during business hours.
- After hours lock out assistance is subject to a fee.
- If you need assistance outside of business hours, please call the Fix It Line at (858) 534-2600
Hospitality Associate Position
Interested in joining the team? If you are a UC San Diego student looking to gain valuable experience and support our campus community, check back here for the latest on open application cycles!
The Hospitality & Conference Services (HCS) team relies on an outstanding student staff to power our campus-wide operations. Hospitality Associates play a vital role in delivering exceptional service across UC San Diego, handling everything from supporting front desk and package room operations at various HI Desk locations, event setup, breakdown, and on-site oversight for meetings and conferences across various venues.
During the school year, positions are contracted for the academic year, with possibility for extension into summer. For the summer we offer additional opportunities to support our most exciting time, the Summer Conference Season